WiFi & Sky TV not working

[Neil1888_]

Our WiFi & TV have not been operating properly since yesterday. There's are others in the area affected too 

[Brill+Gill]

Hi @Neil1888_, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Ivenaetelly]

@Brill+Gill I have same issue, says no Internet connection, possible problem with broadband. Ongoing since 7am 13th Aug. No TV and intermittent WiFi. G64 area. Service checker says no issues with broadband but pucks have an issue. Spoke with customer service and told Sky are aware and working on it. Why haven't they sent an email or put message on app/website with updates?

[Danz994]

Good afternoon @Ivenaetelly Thanks for posting. I can confirm that the issue you're experiencing is believed to be related to the known issue currently under investigation. However, it's important to note that not all customers are affected, which is why you may not see a wider notification on the app, website or service checker.

As the impact isn't universal, a general outage message could create confusion for customers whose services are working as expected. For that reason, updates are being shared through this forum thread as they become available from the teams investigating the fault: Answered: Re: No WiFi but showing as connected - Page 6 | Sky Community

Thanks for your patience while the investigation continues. Thanks, Danielle