WiFi Outage in B60 Bromsgrove

[Sue+5990]

There is a broadband outage in my area of B60. This has been going on for over 2 days and I want to know when this will be resolved. I really need to speak to someone not the stupid bot to get an update. Who can I speak to?

[JimM1]

@Sue+5990 If you have a confirmed area fault then all you can try to do if you want to speak with Sky CS is phone, just keep quite on the prompt's, information from sky may be very limited as they more than likely like you have no information to pass on!

[Daniel0210]

@Sue+5990 

Sky can only update you based on what information they receive from Openreach. 2 working days is the service level agreement between ISP's and OR, who claim to achieve this in 80+% of cases. 

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From the Ofcom website:~
So if your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.