WiFi Issues

[Acciesforever]

When I run a WiFi test on mysky app it tells me my WiFi is switched off on my hub. When I go into disable network settings in the app and check, both channels are turned on. When I then check on a web browser under gateway/connection/wifi 2.4ghz is active and 5ghz is inactive. My hub is well placed and I have 1 sky max pod which is also showing all channels selected in the app. I have tried rebooting the hub, but I still have the same issue. My devices on WiFi seem to be working most of the time. What do I need to do to sort this?

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141