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Discussion topic: WiFi Issues - Has anyone managed to fix it?

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This message was authored by: OoskylineoO

WiFi Issues - Has anyone managed to fix it?

I'm having issues with all my devices on WiFi. Been like it a few weeks now. Taking the Micky. Has anyone actually managed to solve the issue because I see a lot of people complaining but no solution. 🤷🏻‍♀️
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This message was authored by: Me134

Re: WiFi Issues - Has anyone managed to fix it?

Posted by a Superuser, not a Sky employee. Find out more

@OoskylineoO wrote:
I'm having issues with all my devices on WiFi. Been like it a few weeks now. Taking the Micky. Has anyone actually managed to solve the issue because I see a lot of people complaining but no solution. 🤷🏻‍♀️

That depends on what exactly is happening with your setup, as there are differing issues. Some people expect a single ISP supplied router to have perfect wifi signal in every corner of the house and even to the end of both front & back gardens, that's just not going to happen, especially nowadays with the proliferation of home working and IoT devices everywhere.

 

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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