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Discussion topic: WiFi Coverage

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This message was authored by Grantinio This message was authored by: Grantinio

WiFi Coverage

Hi , Sorry if this a repeat post, i have fibre ultrafast, the speeds are great but i am struggling with WiFi coverage, i live in a semi detached house and cureently struggling with the coverage to my daughters room and bathroom, is there a way of boosting the routers signal? do you offer a router with a stronger signal boost or is it a matter of going out a purchasing an aftermarket router ? heres hoping to either of the 1st two options.

 

Any help or advice is very much appreciated.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: WiFi Coverage

Posted by a Superuser, not a Sky employee. Find out more

@Grantinio 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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