: WiFi Connectivity issue

[KatBor]

Hello

I hope this email finds you well. I am reaching out to seek assistance with a WiFi connectivity issue I am experiencing.Although my devices show a green light indicating they are connected to the router, I am unable to access the internet through any browser or app that requires WiFi. Upon attempting to open these applications, I receive an error message indicating no internet connection.I would greatly appreciate your support in resolving this matter as soon as possible. Please let me know what steps I can take to troubleshoot as I reset the router and devices multiple times already or if there are any settings that need adjustment.

Thank you for your attention to this matter

Warmregards

Kat Borysewicz 

[Addie15]

Hi there, @KatBor. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147