Sky q box no ip address obtained

[BorisTheDuck]

Main Sky Q box is plugged in via Ethernet cable via Sky Router. 
Started playing up and now I have no internet connection to the box, says that No IP address obtained.

Ive checked all the cables, rebooted router but still not working.

WiFi for 2.4 & 5.0 is turned off in the settings on the box. 

Any ideas how to fix? 

[Addie15]

Hi there,  @BorisTheDuck. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.