12 Dec 2024 06:27 AM
My setup is a sky q box and 3 minis. Router is upstairs as that is where the connection comes into the house. The mini boxes frequently freeze and it is driving me mad. I am presuming it is a broadband issue as it happens to all the minis. I have plugged in a wifi repeater (non sky) but not really helped. Anyone got any ideas? Thanks
12 Dec 2024 06:45 AM
Posted by a Superuser, not a Sky employee. Find out more@Loobs72 Q minis only work when the main Q box is powered and not in eco standby mode they dont require internet access to watch live TV . I would call Sky as they should sort issues with Q boxes losing connection either by sending you a booster (your current boister cannot work so disconnect it) or by arranging for an engineer to call.
12 Dec 2024 06:39 PM
The main sky q box is definitely not in eco mode. Is it a tv or broadband engineer I need?
13 Dec 2024 02:58 PM
Anyone know if I need a tv or broadband engineer for this? I have a tv engineer booked for next week but I'm not sure if it is tv I need.
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