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Discussion topic: WiFi Connection dropouts

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This message was authored by Loobs72 This message was authored by: Loobs72

WiFi Connection dropouts

My setup is a sky q box and 3 minis.  Router is upstairs as that is where the connection comes into the house.  The mini boxes frequently freeze and it is driving me mad.  I am presuming it is a broadband issue as it happens to all the minis.  I have plugged in a wifi repeater (non   sky) but not really helped.  Anyone got any ideas?  Thanks

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This message was authored by Chrisee This message was authored by: Chrisee

Re: WiFi Connection dropouts

Posted by a Superuser, not a Sky employee. Find out more

@Loobs72 Q minis only work when the main Q box is powered and not in eco standby mode they dont require internet access to watch live TV . I would call Sky as they should sort issues with Q boxes losing connection either by sending you a booster (your current boister cannot work so disconnect it) or by arranging for an engineer to call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Loobs72
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This message was authored by Loobs72 This message was authored by: Loobs72

Re: WiFi Connection dropouts

The main sky q box is definitely not in eco mode.  Is it a tv or broadband engineer I need?

Loobs72
Topic Author
This message was authored by Loobs72 This message was authored by: Loobs72

Re: WiFi Connection dropouts

Anyone know if I need a tv or broadband engineer for this?  I have a tv engineer booked for next week but I'm not sure if it is tv I need. 

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