Our WiFi connection is dropping out frequently. We've had Sky Broadband since May 2026, and over the last few months the connection has dropped maybe two or three times a week.
However it has really ramped up this week. Four days ago the connection dropped a total of 12 times in one evening, and it's been happening at least 3 times a day since.
On each occasion we get a pop up on our device that indicates the connection has dropped and it asks us the type of connection port we have. Once we select this it works on it for a minute or two and then the connection is back up and running.
It always resolves after this step, my concern is the alarming frequency with which this is happening.
We tried to diagnose the problem on the Sky app, it suggested an engineer needed to be sent to look at a fault outside the property. I was then texted a day later to say it had been fixed, but that was three days ago and the problem still persists.
