Wi fi speed always below speed

[Staig]

I have sky max and superfast broadband and speeds always below max . Tested many times via home tests and same reports saying an issue but never any offer to resolve . Is there a number to phone and speak to someone direct . I am paying for a service which has never given me any improvement in speed . 

[Tom-W19]

Hi @Staig 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147