Wi-Fi speed

[Tomseawood]

Our WiFi keeps dropping in and out, even when In tbe same room as the main router. Speed tests show good most of the time, but it's either not connecting or drops out during calls. We purposely got the higher speed as my wife works from home and is on zoom all day. 

[Chrisee]

@Tomseawood WiFi is great when it works but a pain when it doesnt. If your wife is working near the hub she is best advised to use an ethernet cable rather than WiFi especially for business calls as it far more reliable.

To help improvectge WiFi make sure the hub is out in the open on a surface so it is above things like radiators thst can block the signal. Next ensure no other devices that use wireless communication are too close as they can interfere with the WiFi signal. A useful app is WiFi Sweetspots which as the name implies help you map wifi speeds between the device and the hub as you move around your home. In rooms further from the hub signal strength will inevitably drop and you may need more than a basic Sky hub to grt decent coverage.