Posted by a Superuser, not a Sky employee. Find out more
@MarkLancett it is quite common to have the fastest connection toma hub but speed tests run on a device connected by WiFi gives far lower figures simply because you are measuring the speed of the wifi connection in the room the device is in. To reliably test a high speed full fibre connection you have to run the test on a device connected by a gigabit Ethernet connection.
Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a fast wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.
Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
