Wi-Fi speed

[Jbc199923]

Hi, 

We recently joined sky broadband (switch on date 30 June) with our guaranteed speed of 900MB. The app says it is always above that speed but the Wi-Fi speed across the house is terrible. In the same room the highest speed I get is 700 MB and upstairs (it's a small 4 bed house) this drops to 300MB and sometimes 150MB. I would expect some drop off for distance but that is not acceptable. 
This is on top of our router not being shipped on time so I want to get this resolved within our cooling off period so I can decide whether I need to cancel my subscription.

kind regards,

josh 

[SuperMatt]

Hello, @Jbc199923. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141