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Discussion topic: Wi-Fi/router connection issue

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This message was authored by RuthB57 This message was authored by: RuthB57

Wi-Fi/router connection issue

Hi,

 

I am having issues with intermittent internet connection. Thursday through Monday none of my devices will connect to the router despite the router appearing to be working correctly (all lights on).  I have tried restarting devices and the router and sometimes get a connection but it only lasts 5 minutes before losing connection.  This is affecting all my devices including my sky tv box. 

Any advice would be greatly appreciated. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Wi-Fi/router connection issue

Posted by a Superuser, not a Sky employee. Find out more

@RuthB57  Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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