Wi-Fi problems

[ronstern53]

I have a new router which was installed by your engineer about 2 months ago. It has been very sporadic on and off, I have to reconnect multiple times. Sometimes it works, sometimes it doesn't. I switch the tv on and off, I switch the hub on and off. I am getting very frustrated.

could some one please assist and please don't send me a series of self help articles. I'd like a real person. Thanks 

[Mr+Flibbles+86]

Hi there @ronstern53 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.