Wi Fi on laptop

[BrendaNewton48]

Just got sky steam and the Wi Fi will not work on my laptop. I have put the sky address and password on laptop ok, but says can't connect. But I know the WiFi is working. Why won't it connect.

[BenJoBanjo]

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@BrendaNewton48 wrote:

Just got sky steam and the Wi Fi will not work on my laptop. I have put the sky address and password on laptop ok, but says can't connect. But I know the WiFi is working. Why won't it connect.

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Do you have Sky Broadband? You need to connect your laptop to the WiFi generated by your broadband router, you don't connect your laptop to a Sky Stream puck. 

You need to open the WiFi settings on your laptop, look for the WiFi name that your broadband router is sending out (there'll be a sticker on the router) and connect to it with the password also supplied on the router. 

[BrendaNewton48]

Yes I have the Router and it's working fine and I've put the address and password on my laptop, but no joy.

[GD1]

@BrendaNewton48  Your wifi issue isn't a Sky Stream puck related problem,  therefore your post has been moved to the correct board for Broadband related issues.

Sky Stream is a TV box, not broadband box.