0

Discussion topic: Wi-Fi on and off

Reply
Avatar for I+phone+12
Level 1 icon
What's this?
This message was authored by: I+phone+12

Message posted on ‎06 Apr 2025 12:59 PM

Wi-Fi on and off

My Wi-Fi keeps knocking off randomly on my hub ? Phone seems to be working fine, any suggestions?

Report post
Post 1 of 2
71 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎06 Apr 2025 01:08 PM

Re: Wi-Fi on and off

Posted by a Superuser, not a Sky employee. Find out more

@I+phone+12 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 2
67 Views
0 Likes
Reply
Reply