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Discussion topic: Wi-Fi not working

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Avatar for DH51
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This message was authored by: DH51

Message posted on ‎07 Jun 2025 09:18 AM

Wi-Fi not working

WiFi doesn't appear to be working again.

Despite switching off and running a test online you say the connect is working!

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎07 Jun 2025 09:34 AM

Re: Wi-Fi not working

Posted by a Superuser, not a Sky employee. Find out more

@DH51 Do you mean the WiFi in your home is not working or the hub has lost its connection to the exchangetheyvare two differentent things? The online checker takes time to identify the latter but the most obvious symptom is the lights on the hub changing. See https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/article...

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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