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Discussion topic: Wi-Fi hub over heating

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This message was authored by: Philmc5

Message posted on ‎22 Jun 2026 10:47 PM

Wi-Fi hub over heating

Wi-Fi hub over heating , very hot to touch

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This message was authored by: GD1

Message posted on ‎23 Jun 2026 12:55 AM

Re: Wi-Fi hub over heating

Posted by a Superuser, not a Sky employee. Find out more

@Philmc5  Is it out in the open and not either on a window sill being heated up by the sun or sat on top of another heat generating device such as a TV?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Philmc5

Message posted on ‎23 Jun 2026 08:21 AM

Re: Wi-Fi hub over heating

Hi. No the unit Is not on a window sill or in a confined area. It is away from other electrical devices such as TV etc..

It has only in the last month started getting so warm .  Aware that current heatwave will not help, but issue was there prior to this.

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Message posted on ‎23 Jun 2026 08:24 AM

Re: Wi-Fi hub over heating

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@Philmc5 if tge hub is getting hot as opposed to warm (ie you cant keep your hand on it) call Sky to get the unit swapped out.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎26 Jun 2026 08:42 AM

Re: Wi-Fi hub over heating

Yes, the unit is out in the open, not on window sill, or being affected by other electrical devices, 

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