Wi-Fi has been dropping in and out for over 48 hours. Service checker says all fine

[Highlinder]

@KP27 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Rach928]

I have exactly the same issue with my black internet box. Very frustrating as only just come back to sky and majorly disappointed so far. We have sky stream and it's constantly disconnecting so my kids can't even watch a film.

Keep doing new broadband test but says there is no issue 

[KP27]

 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN MER 3261473 4200145 0 40579 15074 03:27:05
LAN Down 0 0 0 0 0 00:00:00
WLAN (2.4 GHz) Up 408963 367699 0 2410 2728 03:27:57
WLAN (5 GHz) Up 3847391 2875836 0 0 57810 03:27:56
Broadband Link Downstream Upstream
Connection Speed 159799 kbps 30000 kbps
Line Attenuation D1(35.7 dB) , D2(0.0 dB) , D3(0.0 dB) U0(0.0 dB) , U1(0.0 dB) , U2(0.0 dB)
Noise Margin 11.4 dB 6.6 dB

[KP27]

 

[Highlinder]

@KP27  Have you had any drops in the Wi-fi in the past 3 hours and 27 minutes since the last router re-start?

Do you have G.fast broadband or actual fibre?

[KP27]

I'm still having the connection issues.  As far as I know I have fibre. 

Never had any issues until the start of this week. 

[Highlinder]

@KP27 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @KP27.

[Lisa-P1987]

Thanks for chatting to us KP27 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks