Wi-Fi dropping in and out

[Charliedogz]

My Wi-Fi keeps dropping in and out across all my stuff iPhones iPads cameras etc. I have done all the usual resets and line checks but it still does it all the time. Any one any ideas do I need a new router and box ?

[Highlinder]

@Charliedogz Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Charliedogz]

 

[Charliedogz]

@Highlinder 

Router Statistics

System Up Time: 686:56:03

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 104518219 124383820 0 2915452 450609 686:54:33 LAN Up 133084493 149506749 2109002 137886820 142745426 686:56:03 WLAN (2.4 GHz) Up 25759612 50508258 1 20024 0 686:53:56 WLAN (5 GHz) Up 171627004 87471997 0 563480 0 686:53:52

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 19999 Line Attenuation (dB) DS1:11.3    DS2:26.2    DS3:38.9 US0:6.2    US1:22.6    US2:31.9 Noise Margin (dB) DS1:8.8    DS2:8.7    DS3:8.7 US0:16.2    US1:16.3    US2:16.3

[Highlinder]

@CharliedogzLooked at your router stats, the only thing that was a miss was a lot of collision packets on the LAN side with one on the 5 GHz Wi-Fi, all the uptimes are around the same. Does these drop-outs just happen at random places throughout the property or are you in the same room as the router when this happens?

[Charliedogz]

@Highlinder 

Random places 

[Highlinder]

@CharliedogzWhich kind of router did Sky supply you with from the link below? Could you also tell us if the router is hidden behind anything or in a cupboard out of the way?

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

Also do you have brpadband boost as part of your broadband subscription?

[Charliedogz]

@Highlinder 

It's the sky q hub it is under the tv adjacent the sky box in an open fronted tv stand.

[Highlinder]

@CharliedogzIt might be worth trying to move it out from there if you can.

https://www.sky.com/help/articles/broadband-diagnostic-wifi-drops 

Click on 2 best signal see if that helps.

[tatey1000]

Hi all

think I may have the same issue.

iphone/iPad not picking up WiFi in house from sky hub. I have another router connected via cable to the garage (work) and the WiFi from that is OK ( but won't reach all of house) so suggests a hub problem

several resets and off/on has not changed.any assistance would be welcomed to help calm down 2 tech hungry teenagers ! Thanks