Wi-Fi Max Hub and Pod Activation

[RJKennedy]

Felt forced to upgrade to WiFi Max due to slow speeds since upgrading to Gigafast and the old black router not able to deliver those speeds. Since getting the WiFi Max hub, happily I am now getting the advertised speeds! However, the hub will not register in the MySky App. This means I cannot register the pod for the area that needs it etc. I've seen loads of similar posts here, being told to wait 24 hours to no avail and requiring an engineer to push a firmware update which seems overkill. Spoke to Sky who obviously just told me to wait. I've deleted the app, held WPS button for 30 seconds to reset and try again, scanned the QR code for setup, but always displays 'we're having trouble activating your hub' after about 30 minutes. Does anyone have any recent experience of this?

Thanks in advance! 

[Jason-]

Hello @RJKennedy, thanks for getting in touch with us and sorry to see you're having problems with your Sky Hub. I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-