Wi-Fi Drops and Reconnects As Soon As It Starts To Rain

[SMH900]

I upgraded to faster wi-fi a few months ago. Generally OK, but I have noticed that as soon as it starts to rain, the wi-fi drops out and reconnects, often several times, even with light rain. It's usually out for about 30 seconds, but it's a real pain if I'm in a meeting. Didn't have anywhere near as much trouble with my old, slower hub. Can anything be done about this?

[Highlinder]

@SMH900  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[cookiemonsteruk]

@SMH900 

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[SMH900]

I've run the broadband test and it's all OK. However, it isn't raining today.

[SMH900]

Not really sure what I'm looking for with the stats you're asking for. I followed the link, but it doesn't tell you much. Can you post an example, so I know what I'm looking for, please?

[Highlinder]

@SMH900  There is an example of what @cookiemonsteruk  is looking for in the link that was posted.

[cookiemonsteruk]

@SMH900 

Looks like this

 

[SMH900]

This is all I'm getting:

[cookiemonsteruk · Accepted solution]

@SMH900 

Close to my speeds but could be faster.  I don't think it would classify as a fault unless you are under you guaranteed minimum speed or your line drops 10 or more times a day

[SMH900]

OK, thanks for your help.

[cookiemonsteruk]

@SMH900 

You could run tests from your my sky app and post the info in more about your connection

Also if you want to enter your full postal address below and post the table after removing you address from the image we could see if wbc fttp is available

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[SMH900]

[cookiemonsteruk]

@SMH900 

Thats quite a low guarantee may be a sign that the copper line is starting to deteriorate beyond being economically viable to repair . Unfortunately  wbc fttp is unavailable 

[SMH900]

Sorry, I don't know much about this. Is the copper wire something inside my house or part of the external infrastructure?

[cookiemonsteruk]

@SMH900 

Its fibre optic to the cabinet then copper to your mastersocket.