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Discussion topic: Why is my speed so slow

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Avatar for LyndonB
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This message was authored by: LyndonB

Message posted on ‎10 Oct 2026 10:58 AM

Why is my speed so slow

Im paying for guaranteed speeds and not getting them

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Avatar for 2muchTV
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This message was authored by: 2muchTV

Message posted on ‎10 Oct 2026 11:10 AM

Re: Why is my speed so slow

@LyndonB wrote:

Im paying for guaranteed speeds and not getting them

Where and how are you measuring the speeds?

Former Sky HD+, Q and Stream customer
Now TV Sports + Entertainment + Cinema + Ultra Boost @ £33 pm
Digi £15 pm 900/900
3 x Asus XT9 mesh & 2 x Asus RT-AC58U
65" Samsung S92C OLED TV
6 other streaming TVs
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This message was authored by: TimmyBGood

Message posted on ‎10 Oct 2026 11:12 AM - last edited: ‎10 Oct 2026 11:12 AM

Re: Why is my speed so slow

Posted by a Superuser, not a Sky employee. Find out more

@LyndonB 

 

Information on the Speed Guarantee is here:

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

 

Unfortunately Sky no longer offers a subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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