Why do sky and openreach keep sending me an install date when it’s already installed ?

[Fedup007]

Why do sky and openreach keep sending me an install date when it’s already installed ?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[mormegil]

If openreach haven't completed the installation then they will keep trying to reappoint and if you do nothing they could cancel the order as it would time out, you would need to speak to sky to find out what is happening