Why did Sky not cancel my previous supplier as promised?

[LeonaMcMahon]

I just need to find out why Sky didn't cancel my previous provider Virgin as promised. I only found out 3 weeks later that they didn't and now they want 7 weeks pay for a service I haven't needed since switching to sky to try save money!

[TimmyBGood]

@LeonaMcMahon 

If you now have both Sky Broadband and Sky television, 'switching' from Virgin only moved the broadband.

The one-touch-switch system doesn't cover subscription television service even when both ISPs (typically Sky, Virgin and EE) are also television providers.  Unfortunately you'd be far from the first user caught out by this.

[Daniel0210]

@LeonaMcMahon 

Another provider cannot cancel TV services only Broadband. As you've posted on the Sky Q board I'm assuming you're referring to a TV subscription. 

[TimmyBGood]

@Daniel0210 

This is an interesting one because as far as I know you can't have Virgin television without Virgin (cable) broadband, but it appears Virgin still charges for an impossible partial service.

[TimmyBGood]

@LeonaMcMahon 

Just to add, one-touch-switch is a UK thing, not RoI.

[LucyTunc]

How did this get resolved

[Chodley]

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@LucyTunc wrote:

How did this get resolved

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I would be calling Virgin

[LeonaMcMahon]

Sky said they'd sort it all out. Virgin are writing to me saying I owe them €106 

[Daniel0210]

@LeonaMcMahon 

You've mentioned euro's. See the reply from @TimmyBGood namely 

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@TimmyBGood wrote:

@LeonaMcMahon 

Just to add, one-touch-switch is a UK thing, not RoI.

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[Chodley]

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@LeonaMcMahon wrote:

Sky said they'd sort it all out. Virgin are writing to me saying I owe them €106 

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Raise a complaint and ask them to check the recordings of the calls.

also, if you haven't already, cancel the Virgin services.

[Jamie197800]

I just found out that I have being paying Virgin Media for nearly a year after Sky said they would cancel my Virgin Media account. I stupidly did not check if it was cancelled but Sky said they would look after cancelling of everything. I know people on here are saying that they could only cancel the broadband but I specifically asked the guy if i need to contact virgin media and he said NO, that we look after all of the cancelling of your previous supplier. Just want to know if this has happened anyone else, as i have paid over €1,300 to Virgin media since I switch to sky.

[TimmyBGood]

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@Jamie197800 wrote:

 I specifically asked the guy if i need to contact virgin media and he said NO, that we look after all of the cancelling of your previous supplier. 

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Unfortunately that was incorrect with regards to a Virgin television subscription.

[Jamie197800]

@TimmyBGood  You've said that this is incorrect a couple of times on this thread, which is not really helpful. Sky saying they were looking after cancelling all my Virgin Media subscription may be incorrect but that is exactly what he said to me and it looks like I'm not the only one that has been told this. 

[TimmyBGood]

@Jamie197800 

Unfortunately individual contact centre personnel undoubtedly sometime make mistakes, and that's the angle you need to persue.