Where is my Router

[amanda1966]

I have started up an account for broadband and have been told connection is tomorrow but I haven't received the Router and Sky Customer service was usless, what do I do?

[caesarome]

@amanda1966 

Does anything appear here about your activation date and the dispatch of the hub:

https://www.sky.com/ordertracking

[Daniel0210]

@amanda1966 

Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the 'activation date'.

Once it has been dispatched you should be able to track it through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.

They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.