@Aaiz @Anonymous & @Magutko there are a large number of people with faults which are mainly ccaused by the recent freak weather. It is unfortunate but it is usuually beyond Sky's direct control as most of the faults are in the Openreach distribution network and their engineers are stretched sorting them..
It is usually impossible to get an accurate estimate of when your line will be back up. Faults take time to disgnose, locate and fix. In some cases there is damage to infrastructure such as land slips in others it is damage by a third party eg a digger operator breaking a main feed or these days some low life straling a few hundred meters of cable. These major faults are not sorted quickly in the past some faults have taken months to repair but that is rare.
Customers will be compensated once the service is restored for loss of service greater than 2 working days. It makes no difference if you pay for a business line except the compensation is calculated on a different SLA as major faults take the sametime to fix. See
Customer Auto-Compensation | Sky Help | Sky.com
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
