When will my hub turn up

[RobSaysMeh]

I recently signed up to Sky Broadband and had an email ot tell me my switch from BT would happen on 19th January. It is now 15th of January and I haven't heard anything else, such as when my hub will turn up. I've tried looking on the account and order section of the app and website, but neither loads/each crashes. Not a great start to my time with Sky!

[Chrisee]

@RobSaysMeh hubs are sent out to arrive a couple of days before activation so for an install on Friday expect it on Wednesday or Thursday. 

[RobSaysMeh]

Thank you! Do you know if I should have received any further emails apart from the initial confirmation one? It's all a bit sparse on details. 

[Chrisee]

@RobSaysMeh I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @RobSaysMeh an invite to chat.