When is my engineer coming

[Dd1210]

No way? 
How can they do this?

and when you try and make a complaint they make it impossible to do!!

Makes you regret moving providers as this is what am currently feeling! 

[CycleOvertheHill]

Spoke at length to a manager. Nothing much Sky can do - at the mercy of Openreach. Turns out they were working but they identified an issue at the exchange so couldn't complete. Not sure I believe or understand that as surely they would continue to work to fix it rather than just say book a new appointment (and they could have contacted me to tell me). Luckily my existing provider is so inept (which is why I was moving) they didn't actually process my request to cancel the account so I'll still have broadband until it's done. Oh and apparently we're entitled to a £25 credit for a missed appt