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Discussion topic: WhatsApp malfunction

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Avatar for Loubiee
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This message was authored by: Loubiee

Message posted on ‎03 Nov 2025 01:09 PM

WhatsApp malfunction

When using WhatsApp's on my phone data it all works fine , when using it connected to the WiFi it not longer works , how can I help this 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎03 Nov 2025 01:48 PM

Re: WhatsApp malfunction

Posted by a Superuser, not a Sky employee. Find out more

@Loubiee 

You might need to check your broadband shield settings. 


You can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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