Whats the Network ?

[Tonygnu]

Hi,

I am on my 3rd Ring doorbell, the first had a hardware fault with the sensor. So I sent it back and had a new one, this refused to connect to my internet. I have a Sky Max router, with a pod. Even with the doorbell next to my router, it wouldn't connect. Contacted Ring and they said it could be my network, they say Ring doorbells require 2.4GHz , not 5GHz, and this could be why it won't connect, so I would like to know, what network GHz is Sky Max ?

 Anyway I sent it back, thinking Ring doorbells are sh~t. So the new one came, ( 3rd ), this connected straight away to my internet, so I presumed the network was ok, but after 3 days, the doorbell went offline, and wouldn't reconnect, contacted Ring again, and they went on about the network GHz again.  So has anyone else had this issue ? Personally I think these doorbells are junk.

Cheers

[Coley-W95]

Hi @Tonygnu. Sorry to see that you've been experiencing issues with getting your Ring Doorbell connected. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141