What is sky broadband boost?

[SueLynch]

my bill  is £6 higher this month & on logging on I've been charged £6 for sky broadband boost?

I've no idea what this is & why I've been charged for it.

Can anyone help.....

Many thanks

Sue

[jamesn123]

Hi @SueLynch 

Sky Broadband boost is an addon for Sky Broadband which gives you some perks, info on that can be found here; https://www.sky.com/help/articles/broadband-boost

Is to why you are not aware of it being added, have you made any changes to your package with Sky recently? Perhaps changed broadband speed packages or the router?

[bstk7]

Sky boost was added to my account without my knowledge and authorisation half way through my contract.  Its happened twice and it's also happend to my mother in law.  If I was a cynic I would say that its being added in the hope that no-one notices it or queries it.  If you've not changed package and didn't ask for it to be added I would call them and ask them to remove it!

[Markeeeemark99]

I was paying for this too without realising. I got it removed had an email saying it had been removed. Was off my bill for one month then they started charging me for it again. I didn't realise for 5 months. I rang them they said I must have asked for it to be put on. Then they said they would look into it and call me back in 5 minutes. Never called back.