What do I do if my Sky Hub doesn't arrive?

[Nasco12]

Service was supposed to start on 1 June but the Hub had not arrived. The helpline number does not work.  Logging into Sky crashes my computer. The assistant disappears at the bottom of the page.

[cookiemonsteruk]

@Nasco12 

Have you moved to sky from another isp or have you upgraded an existing package?

[Nasco12]

No. I have not moved from another isp and I haven't upgraded an existing package.

[cookiemonsteruk]

@Nasco12 

What number did you ring? Can you even make any calls?

We can escalate but will be quicker to call sky on 150 from a sky mobile or
zero three three three seven five nine one zero one eight from any other phone to find out whats happening

[Nasco12]

I rang 03442 41... which is the number I was given in an email.

I'll try the number you gave me.

[Nasco12]

Sadly, that number doesn't work either. All I get is silence. I am ringing from a UK mobile phone (not Sky).

[cookiemonsteruk]

@Nasco12 

At the very least the 0333 number should work.

Are you using mobile data at the moment . If this is escalated would you be able to  engage in an online chat session?

[cookiemonsteruk]

@Nasco12 

When did you place the order?

[Nasco12]

I am currently using a neigbour's wifi. Quite happy to engage in online chat on the phone or computer. 

The order was placed on 25 May.

[cookiemonsteruk]

@Nasco12 

Directly with sky online, by phone or thru 3rd referral ie money saving expert etc

[Nasco12]

I am sorry, I don't understand. What is "sky online"? If it is sky.com that won't help. The chat disappears under the bottom of the screen, if it appears at all. Phone, I've tried. And what is "money saving expert"? A website? 

[cookiemonsteruk]

@Nasco12 

If you have placed an order on the 25/5 how did you place the order?

[Nasco12]

Through sky.com. I may have done it via the work computer but I really can't remember.

[cookiemonsteruk]

@Nasco12 

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have sent Nasco12 an invite to chat 🙂