Weak signal

[MickLedwich]

Hi 

Had a router fitted last week for full fibre gigafast broadband and in certain rooms in the house there's no signal at all even though what I've bought guarantees signal in every room. It's on and off in bedrooms and receiving nothing at all upstairs and in offices where it's needed. I'll need this sorting out asap please as it's no use to me currently only serving a third of the property. A line test was mentioned by your in store staff but they also said this might not fix the problem, just highlight it. 

Can someone get in touch with me please to boost the signal and/or fix this issue??

Thank you and regards

Michael

[TimmyBGood]

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@MickLedwich wrote:

 even though what I've bought guarantees signal in every room. 

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.