Hey all
Since having my ultrafast plus fibre installed on the 7th of Oct my internet and voice have been dropping connection randomly and showing amber lights on the router. This usually lasts about 20-40 minutes at a time though it quite frequently happens 2-4 times over the course of about 2 hours before either sorting itself out or I get fed up with it and pull the power from the router for 10 mins before reconnecting.
A couple of times i've had just the voice go amber which has caused me to be disconnected from the internet very briefly, then when it starts working again I feel like I've travelled back 25 years and am on 56k again.
All green lights on the ONT box whilst this is happening. Running the test on the MySky app from my phone shows no issues while it is down.
Having checked the Support > Recent Activity Logs on the router page all of these outages line up with messages like this:
15:12:17 syslog: No lease renewal received
15:12:19 syslog: eth3.1 - WAN link DOWN.
15:12:19 syslog: DHCP lease expired from server. Connection DOWN.
15:12:46 syslog: Voice IP Connection Down
15:12:46 syslog: WAN IPV6 DOWN
15:12:48 syslog: Voice Disconnected
Eventually I will receive this:
15:46:56 syslog: Received valid DHCP lease from server. Connection UP.
and everything will start back up again.
This issue is making it impossible to play anything online and often interrupts us trying to stream film and tv etc
Router stats if you want them:
System Up Time: 03:27:55
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN WANoE 262787 424087 0 14879 75013 00:04:42
LAN Up 604119 375419 4 931521 48320 03:27:55
WLAN (2.4 GHz) Up 19055 52 0 803 0 03:26:10
WLAN (5 GHz) Up 61643 12970 0 150114 12953 03:26:08
Broadband Link Downstream Upstream
Connection Speed 549900 kbps 75000 kbps
