Discussion topic: Weak signal
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Message posted on 11 Aug 2024 07:54 PM
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Weak signal
I have just had sky fibre installed , this was after I was calling to leave sky I was offered a deal. The new box was fitted in a different location in flat and at time I did say to engineer it should have been fitted in same location as previous one as this is centre of flat and allows a better signal . Now I test my signal , in room where box installed it's good , in lounge with tv it's awful , I should be getting 150mb through flat instead I get 150 mb in office , in lounge with tv it's 41 shocking and yet another let down by sky . How do I get this rectified and I do not want boosters all over my flat ?
extremely unhappy
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Message posted on 11 Aug 2024 08:20 PM
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Re: Weak signal
Basically, go to any major supermarket, buy a long ethernet cable, and move the sky hub to the place you wanted in the middle of your flat.
Message posted on 12 Aug 2024 11:05 AM
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Re: Weak signal
Hey @MAGlasgow
Welcome to the Community! 🙂
Sorry to hear that you are unhappy with your internet coverage.
I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.
More information about the service:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Community Moderator
Message posted on 12 Aug 2024 11:26 AM
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Re: Weak signal
Thanks for escalating this. We’ve sent @MAGlasgow an invite to chat.
Lisa - Sky Tech Team Expert
Message posted on 15 Aug 2024 09:15 AM
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Re: Weak signal
Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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