Weak connection and no connection

[Amie101]

My connection is so bad it's weak on laptop and my phone 30 steps away from the router can not connect to the wifi . It has not worked since getting the new router and the connection is terrible !

[caesarome]

@Amie101 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.