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Discussion topic: Weak broadband

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This message was authored by CH48 This message was authored by: CH48

Weak broadband

 

We are getting a weak signal when using the internet. No devices work at the back of the house  yet they did with previous internet provision.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Weak broadband

Posted by a Superuser, not a Sky employee. Find out more

@CH48 wrote:

 

No devices work at the back of the house  yet they did with previous internet provision.


 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 


Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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