Weak broadband speed far too weak!

[Moag]

Hi 👋, I lately posted on here, but thought I'd give it a few more weeks to see if Sky would sort this out. Unfortunately my broadband is still at 38.6 Mb/s, when my guarantee was for 55.6Mb/s. I'm new to Sky, so any help I'd be very grateful 🙏 my contract started on 19th December. Thank you first of all.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Moag]

The problem like the last time is Morag can't  remember her specific word! Everything was correct,  so I think we'll actually have to get in contact with Sky personally.  I don't know  why Sky don't do that anyway! We are sitting here almost 1 month now with 37 Mb/s which now has ruined my Steam account because I can't reach them in Manchester! Not Happy!