Weak broadband signal from router

[althorpe]

Just changed from Talktalk to Sky Broadband.

However the Sky signal on the router is not as strong as Talktalk.

It will not pickup the Skjy Q box in the bedroom and it is only showing 1 or 2 bars on my study desktop pc.

The location is exactly the same for both routers.

suggestions please?

[jamesn123]

@althorpe 

Since you have Sky Q, you should report it as a Sky Q problem and then Sky will be obliged to provide you with a booster FOC. 

[althorpe]

Thank you for your reply and suggestion.

However Sky wants £6.50 per month on a 18 month contract.

I do not think that this is good customer service, plus it will make it more expensive than my original Talktalk account.

[jamesn123]

@althorpe 

Have they said what the £6.50 is for? I assume they are trying to sell you broadband boost or something but if a Sky Q box isnt working due to a range issue this should be a free booster

[althorpe]

Yes it is up to two booster boxes.

The Customer Services team seem set on selling them as an additional cost.

The Talktalk router worked fine and I never experienced any  freezing problems due to poor range.

[jamesn123]

@althorpe 

I'll escalate your post here so you can chat with a Sky advisor on the forum. Just note that it isnt a live chat so responses wont be instant. Look out for a message or popup in the corner of your screen.

When you talk to them make sure you talk about it being a Sky Q box issue and not a WiFi range issue.

[Greenfingers001]

Thanks for escalating this. We’ve sent @althorpe an invite to chat.

[althorpe]

I have just changed from Talktalk to Sky Broadband.

However it appears that the transmission range or signal strength on the Sky router is not as strong as Talktalk.

I am getting around 48mbs on the speed trust site which is acceptable but the Sky Q mini box picture keeps freezing and pixelated graphics appear.

I have rebooted and turned all other devices off, but the picture still breaks up

[Lisa-P1987]

We are still looking to help you @althorpe . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks