Discussion topic: I made an order off a new wifi but I didn't get an e-mail

This message was authored by: Cristina123 · ‎11 Sep 2023

I called sky for the new wifi they said it will be with me in a week and no one come to install my new wifi and my wifi is not here

This message was authored by: Chrisee · ‎12 Sep 2023

@Cristina123 I am escalating your post as something isnt right firstly a broadband connection always has a minimum 10 working day lead time. Most new connections don't need an engineer they are done remotely if you do need a visit a specific appointment is made so something has got confused. A Sky team should invite you onto an online chat via the forum where a chat icon will be added.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: lettice · ‎12 Sep 2023

What does it say in your Sky online account under Track Orders?

You can also see that online or via the MySky app.

https://www.sky.com/ordertracking

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: Addie15 · ‎12 Sep 2023

Hi there! Thank you for escalating this. We have sent Christina123 an invite.

This message was authored by: Lisa-P1987 · ‎14 Sep 2023

Thanks for chatting to us @Cristina123 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: I made an order off a new wifi but I didn't get an e-mail

I made an order off a new wifi but I didn't get an e-mail

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Re: I made an order off a new wifi but I didn't get an e-mail

Re: I made an order off a new wifi but I didn't get an e-mail

Re: I made an order off a new wifi but I didn't get an e-mail

Re: I made an order off a new wifi but I didn't get an e-mail

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