Weak WiFi

[Jamie257]

My WiFi upstairs in my house  is very poor. Only getting 1 bar on the WiFi signal and it takes forever to download a game, Netflix is keep buffing and our phones are running slow. We paid to get the fastest WiFi and it's not working at all 

[caesarome]

@Jamie257 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.