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Discussion topic: Weak WiFi and mobile signal

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This message was authored by: Stevewood1

Weak WiFi and mobile signal

I am experiencing a weak WiFi signal around the home and also a weak network signal on mine and my wife's mobile devices 

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This message was authored by: mikealanr

Re: Weak WiFi and mobile signal

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stevewood1 

 

You have posted this in the sky stream board of the community. Hopefully a moderator will movie it is to the broadband / mobile section where users with the requisite knowledge can assist you.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by: caesarome

Re: Weak WiFi and mobile signal

Posted by a Superuser, not a Sky employee. Find out more

@Stevewood1 

A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

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