We have a bright green light for power and wifi but dim green light for internet

[Niamh28]

Good afternoom, yesterday afternoon we got back from work and our router's lights have changed. We are able to connect our devices to the router however, we have no internet connection. We have followed all steps provided to us to try and resolve the issue but nothing is working. It appears the routers green light for "internet" has dimmed and we have no access to anything. Please advise. 

[Mr+Flibbles+86]

Hi there @Niamh28 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147