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Discussion topic: We don’t have an openreach opt box. Sky assumes we do. Help

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This message was authored by: Lucy7B

We don’t have an openreach opt box. Sky assumes we do. Help

Sky phoned us. Told us we were being updated to superfast fibre optic broadband. We would receive a cable in the post and instructions. This arrived and had a simple diagram showing us how to plug into our Opt box. The problem is we don't have an Opt box only a simple phone line box with a phone socket and a cable leading to our broadband modem. No fibre optic socket. 

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This message was authored by: Lucy7B

Re: We don’t have an openreach opt box. Sky assumes we do. Help

Sadly we now don't have a broadband connection and nothing works. 

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