Wanting to leave, not under contract, been in a queue Sky Messages for OVER FOUR HOURS!

[Me2]

I'm trying to leave Sky, I went through Sky messages at 5pm last night, told at 8pm messages are shut after waiting in the queue all this time, went into messages at 10am this morning, now 12.20 and constantly being told how busy they are and still in the queue! I can't do it on my phone, I'm queuing on my laptop, and need to go out in the next hour and a half, why oh why is this taking so long! And why can't they just take an email from my assigned email account as notice to leave? Apparantly the option to email is not available to me.

Quite frankly this is beyond frustrating and very VERY bad service, thank heavens I'm leaving!

Why I need to queue for a loyalty advisor is beyond me, I JUST WANT TO LEAVE! I'm out of contract, my next payment due 15th Sept, if they try and tell me I owe after that I think I'll go ballistic.

Anyone got any ideas how to speed this up, I don't want to phone, my patience is very limited now, [content removed] and be given the runaround will push me over the edge.

Help!

Moderator note: language removed

[Daniel0210]

@Me2 
Sky Broadband and Sky Talk
~ To cancel totally, or if you’re moving to a provider like Virgin Media who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
You’ll need to return any loaned router to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.

[Highlinder]

@Me2  If you are out of contract with Sky and are looking to change provider you can do this without having to tell Sky. The new provider will do this for you.

[Me2]

Hi Highlander

Yes, I've got the new one set up ready to roll, I need to make sure Sky don't bill me after the 15th saying I haven't given them notice and it rolls into the next month, which is exactly what I can see them doing, trying to get someone to register me leaving though is beyond ridiculous 😞

[Daniel0210]

@Me2 

Which provider have you moved to? 

[Me2]

I'm moving to Box Broadband for 6 to 9 months and even with the buy out clause when I leave these, it's cheaper than staying with Sky, also the speed is triple with Box and the neighbour next door has had zero issues with Box, whereas we are getting dreadful speeds with Sky

[TimmyBGood]

---

@Me2 wrote:

 also the speed is triple with Box and the neighbour next door has had zero issues with Box, whereas we are getting dreadful speeds with Sky

---

That would be due to Box laying their own fibre (within a very limited geographical area), which is not an option for Sky.

Because Box is an altnet full-fibre provider, moving to them is not a 'switch' under the relevant Ofcom scheme and there would be no automatic cancellation of the Sky broadband service: you will have to persist with contacting Sky to avoid their billing continuing.

[Me2]

@TimmyBGood 

This is what I thought, and why I'm still stuck in a queue, now 4 hours today, 2.5 hours last night - sigh.

Thank you

[Me2]

Just to say I FINALLY got through on chat TODAY - 3 days later and all is cancelled.

Worst customer experience I think I've ever endured.

Adious Sky, and have to say will never come back.