Wall to Wall Wi-Fi Guarantee

[SW+Sophie]

I have contacted Sky twice regarding a claim for the W2W Wi-Fi guarantee as I do not get Wi-Fi in my kitchen, barely my bedroom or lounge. 
This has been checked and verified by Sky who have confirmed twice now that I am eligible for a refund under the scheme, however the refund has not appeared against my account. 

Can anyone advise as to how I can get this resolved aside from phoning and speaking to a third different person?! 

Thx

[Chrisee]

@SW+Sophie Sky normally applly a credit to your account which shows on your future bills If it doesn't in your case post again and one of the forum superusers can escalate your post to a Sky team for you.

[SW+Sophie]

Thanks @Chrisee 

Yes I was waiting for this to happen but nothing is showing on my future dated bills.

[Chrisee]

@SW+Sophie I have escalated your pist so look out for an inviation to chat when a chat icon will appear on the forum pages . Hopefully the team can sort this for you.

[JordanBGoblin]

It may take some time untill the credit is applied. If the people who phoned you said there will be a credit(10-15 pounds), you will see that on your account at sky.com

https://www.sky.com/help/articles/wall-to-wall-wifi-guarantee

[Lisa-P1987]

Thanks for escalating this. We’ve sent @SW+Sophie  an invite to chat.

[SW+Sophie]

Thank you all. What a great little community 🥰