‎06 Jul 2023 12:01 AM
I have contacted Sky twice regarding a claim for the W2W Wi-Fi guarantee as I do not get Wi-Fi in my kitchen, barely my bedroom or lounge.
This has been checked and verified by Sky who have confirmed twice now that I am eligible for a refund under the scheme, however the refund has not appeared against my account.
Can anyone advise as to how I can get this resolved aside from phoning and speaking to a third different person?!
Thx
‎06 Jul 2023 06:57 AM
Posted by a Superuser, not a Sky employee. Find out more@SW+Sophie Sky normally applly a credit to your account which shows on your future bills If it doesn't in your case post again and one of the forum superusers can escalate your post to a Sky team for you.
‎06 Jul 2023 07:40 AM
Thanks @Chrisee
Yes I was waiting for this to happen but nothing is showing on my future dated bills.
‎06 Jul 2023 08:16 AM
Posted by a Superuser, not a Sky employee. Find out more@SW+Sophie I have escalated your pist so look out for an inviation to chat when a chat icon will appear on the forum pages . Hopefully the team can sort this for you.
‎06 Jul 2023 10:11 AM
It may take some time untill the credit is applied. If the people who phoned you said there will be a credit(10-15 pounds), you will see that on your account at sky.com
https://www.sky.com/help/articles/wall-to-wall-wifi-guarantee
‎06 Jul 2023 11:03 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @SW+Sophie an invite to chat.
‎06 Jul 2023 02:32 PM
Thank you all. What a great little community 🥰
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion