Waiting for engineer

[Deb42]

I've downgraded my TV, but changed my broadband. Sky is saying I need an engineer but its been over 6 weeks and still no engineer 

[caesarome]

@Deb42 

What date did they give you. If you are not sure does anything appear here for you:

https://www.sky.com/ordertracking

If nothing appears then you will need to call them again about this,

[Deb42]

They gave me a date, and they came out, but they said they have to dig up the path and I haven't heard anything since, I just keep getting a message saying an engineer is coming out or contact sky

[TimmyBGood]

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@Deb42 wrote:

 they said they have to dig up the path

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Unfortunately that means you are waiting for Openreach (or more likely an Openreach subcontractor such as Kelly Communications) which can take a very considerable time.  Sky, like all other Openreach client ISPs, doesn't do any digging or cable laying itself.